Privacy Policy

 Thank you for choosing Byoudiva  for your skincare needs! Our mission is to provide you with high-quality, effective skincare products. Before making your purchase, please take a moment to review our policies to ensure a smooth shopping experience. 

• We accept credit/debit cards, PayPal, etc..
• All orders are processed once payment is confirmed. If payment is unsuccessful, we will reach out for assistance in completing your order.

• Processing Time: All orders are processed within 3 business days. Please note that orders placed during peak periods may experience slightly longer processing times.

 Estimated Delivery Time: Delivery time will vary depending on your location. Estimated delivery dates will be provided at checkout. 

 Lost or Damaged Goods: If your skincare product arrives damaged or is lost during shipping, please contact us immediately with a photo of the damage. We will either send a replacement or offer a refund after verifying the issue. 

• Hygiene and Safety: Due to the nature of skincare products, we do not accept returns or exchanges once the product has been opened or used.

 Non-returnable Products: For safety and hygiene reasons, items like [list specific non-returnable products, e.g., opened creams, used serums] are not eligible for return 

• Refunds will be issued for damaged or defective products once returned and inspected.
• Refunds will be processed to the original payment method and typically take 7
• business days.
• The original shipping charges are non-refundable unless the return is due to a mistake on our part.

• We take your privacy seriously. Any personal information you provide when purchasing or communicating with us will only be used for processing your order and customer service.

• At Byoudiva, we believe in full transparency. All our products include a detailed list of ingredients on the product page. If you have any questions about a particular ingredient, please don’t hesitate to contact us.

• We aim to provide excellent customer service. If you have any questions or concerns, please don’t hesitate to reach out to us at  byoudiva12@gmail.com.
• Our team will respond to inquiries as quickly as possible, generally within 1 business day.